DigiCare is our integration with Behandlernettverket. By activating this app, you will be able to receive bookings via Bli Frisk or from the insurance companies you have agreements with.
With the DigiCare app, you can easily receive, process, and invoice insurance claims. For example, a physiotherapist can automatically receive a booking from an insurance company, treat the patient according to insurance terms, and then send an invoice directly to the insurance company through the EHF system. This saves time and ensures an efficient workflow.
Video guides are currently only available in Norwegian, but the written guide is available below, and follows the same steps as the video guide. You can review the video guides by changing the language of your help center to Norwegian.
Important!
Important!
These sections are long, please make sure you have time to set this up, alternatively save this page for later.
Use of the DigiCare app requires that you have an agreement with one or more insurance companies that are part of Behandlernettverket. DigiCare activation only applies to bookings from insurance companies affiliated with Behandlernettverket or Bli Frisk and does not include companies outside this network.
If you experience problems with your profile in Behandlernettverket or cannot get online, check DigiCare's support pages:
If you experience problems with your profile in Behandlernettverket or cannot get online, check DigiCare's support pages:
Getting Started with DigiCare
Getting Started with DigiCare
Before activating the DigiCare app, the following must be in place in Behandlernettverk:
Clinic and Profile: Log in to the Practitioner Network and ensure your clinic and profile are created.
Insurance Agreement: Have an agreement with one or more insurance companies linked to your profile.
Activation of Required Apps
Login into the system (Journal).
Navigate to Apps and activate the following apps:
Treatment Series
Contacts and Payers
Online Booking
EHF
1. Activate Treatment Series
Go to Apps and activate the Treatment Series app.
2. Activate Contacts and Payers
Navigate to Apps and activate the Contacts and Payers app.
3. Activate Online Booking
Navigate to Apps and activate the Online Booking app.
Create a service if you do not already offer online booking.
Example: Create a test service and press "Add."
Set opening hours.
Note: These opening hours are reflected in DigiCare, so ensure you are submitting the correct hours.
4. Enable EHF:
Enable EHF to send invoices to insurance companies.
Add an account number for invoices.
5. Verify Organisation Number
Go to Settings > Your Profile and ensure the organisation number is correctly filled in.
Activating the DigiCare App
Navigate to DigiCare in Apps.
Select the calendar for DigiCare availability.
Optionally, create calendars for each location (e.g., Oslo and Asker).
Enter your profession (e.g., physiotherapist).
Press Next to activate DigiCare.
Setting Up Services and Insurance Companies
Go to Settings > Contacts and Payers.
Click Create Contact and select Company.
Choose the insurance company you have a price agreement with.
Price agreements are automatically retrieved and linked to services.
Updates to price agreements are automatically reflected.
Check and confirm prices in Service Prices.
Last Step: Clinic and Online Booking
If you haven’t already created a clinic:
Go to Clinics and press Add Clinic.
Enter your clinic information.
Activate online booking:
Select the system from the dropdown menu (Physica Web / Psykbase Web).
If you have previously used an older version of Physica, switch to the newer system.
Enter your external ID. If you don't have one, you can use the pre-written email feature which is available under the clinic setup or contact us on Chat in your system.
Click Activate, and a "Success" message should be returned.
Once completed, DigiCare is ready for use with the proper setup for clinics, services, and insurance companies.
Invoicing and Follow-Up of Appointments in DigiCare
Invoicing and Follow-Up of Appointments in DigiCare
Good-to-know information:
Through the online booking set up earlier, patients can book an appointment themselves
Example: A patient books an appointment on Monday, 9.9. Click the booking to view the service price and the patients deductible.
Click on the booking to see the service price and the patient's deductible. (right side)
Click "Used [number of] treatments" (blue text) to open the treatment series.
Update SakID information if needed (e.g., extended end date).
Click "Update" to retrieve new data.
Creating New Appointments
If a follow-up appointment is needed:
Click the appointment in the calendar and select Create Next Appointment.
Navigate to the desired week using the arrows in the top right of the calendar.
Select the time for the appointment
Choose consultation (or relevant service) and click Create.
Furthermore, when creating the next appointment, the service type you used on the appointment you clicked on will automatically be filled in.
Invoicing
Click an insurance appointment in the calendar.
Select Create Invoice.
Review the order lines.
Click Create Invoice and then Approve.
To send to the insurance company:
Select More and click Send EHF Invoice.
Collective Invoicing
To invoice multiple appointments:
In the calendar window, click an appointment.
Click the blue line "Used [number of] treatments."
Select Create Invoice.
Review order lines.
Send via EHF by clicking More > Send EHF Invoice.
Manually Adding Insurance for a Patient
Manually Adding Insurance for a Patient
For you who have received the patient through other channels than DigiCare
If a patient’s insurance information is identified later:
Go to Clients and select the patient.
Click Treatment Series > Create Treatment Series.
Under Treatment Type, select DigiCare insurance claims.
Enter the Case ID and click the refresh button to fetch associated data.
Click Save to complete.
The treatment series will now appear and can be used to schedule future appointments.